Merger Questions & Answers


We are currently contacting eligible patients for the covid vaccine.  Please do not telephone or email the practice about your vaccine as we will contact you.  We need to keep our phone lines free to allow patients access to our services.

Thank you for your understanding 

Flu Vaccination Clinic appointments are now available - see the new page for further information


Extended Hours from 1 October 2018

Please see 'latest news' for further information


The practice offers a Telephone Access appointment for all patients who require an urgent (same day) appointment. 

We are also fortunate in Whitchurch to have a Minor Injuries Unit based at Whitchurch Community Hospital.  The minor injuries nurses can see you for sprains, lacerations, head injury advice, bites etc.  The unit is currently open from 9 am to 5 pm Monday to Friday.


We are pleased to announce that you can  order your repeat medication,book appointments, look at a summary of your medical records, update your personal details ie address, telephone number online. 

To register for this service visit Patient Access or download the NHS App from the App store or Google play



Please remember that you can book your appointment for a review of your repeat prescription drugs up to four weeks in advance.

Please see the bottom of your repeat prescription slip for the date of your next review.

If you attend a chronic disease clinic ie. heart, asthma, diabetes, your medication review will be done at this appointment.



Please see the link on the right hand side of the page with reference to the Whitchurch & District Patient Group



If you wish to feedback on the service you have received at the practice, we have some feedback cards in reception or you may receive a text message following your appointment.

All feedback is used to improve and develop our services further

Complaints & Suggestions

If you have a complaint or suggestion regarding any part of the practice workings, please discuss with the member of staff involved initially, in case a misunderstanding can be cleared up immediately.

If you are making a complaint for a third party, due to confidentiality we are unable to release any information without the individual’s written consent. If you wish to take the complaint further, please put it in writing to either a doctor in the practice or the Practice Manager, Mrs Elaine Ashley. We promise that we will deal with it fast and efficiently, offering you an explanation within two weeks of receiving your letter. You can then make an appointment to come and discuss the matter with us and you may bring a friend or relative with you if you so wish.

If you wish to make a more formal complaint, either initially, or following the practice complaints procedure, please contact the appropriate Clinical Commissioning Group in Shropshire, Cheshire or North Wales. You may also contact  PALS (Patient Advice and Liaison Services)

The Patient Services Team can be contacted as follows:

Telephone: 0800 030 4563

Generic email address:

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