Merger Questions & Answers


We are currently contacting eligible patients for the covid vaccine.  Please do not telephone or email the practice about your vaccine as we will contact you.  We need to keep our phone lines free to allow patients access to our services.

Thank you for your understanding 

Flu Vaccination Clinic appointments are now available - see the new page for further information


Extended Hours from 1 October 2018

Please see 'latest news' for further information


The practice offers a Telephone Access appointment for all patients who require an urgent (same day) appointment. 

We are also fortunate in Whitchurch to have a Minor Injuries Unit based at Whitchurch Community Hospital.  The minor injuries nurses can see you for sprains, lacerations, head injury advice, bites etc.  The unit is currently open from 9 am to 5 pm Monday to Friday.


We are pleased to announce that you can  order your repeat medication,book appointments, look at a summary of your medical records, update your personal details ie address, telephone number online. 

To register for this service visit Patient Access or download the NHS App from the App store or Google play



Please remember that you can book your appointment for a review of your repeat prescription drugs up to four weeks in advance.

Please see the bottom of your repeat prescription slip for the date of your next review.

If you attend a chronic disease clinic ie. heart, asthma, diabetes, your medication review will be done at this appointment.



Please see the link on the right hand side of the page with reference to the Whitchurch & District Patient Group



If you wish to feedback on the service you have received at the practice, we have some feedback cards in reception or you may receive a text message following your appointment.

All feedback is used to improve and develop our services further

Home Visits

Home visits, whilst convenient, actually offer a lower standard of care compared to surgery consultations.  This is because of poor facilities (soft beds, poor lighting, lack of hygiene, lack of equipment); inefficiency (the doctor could see 4 to 6 other patients in the time taken for a home visit); lack of records and chaperones (required for safe care and examinations).

Home visits are appropriate for:

  • Terminally ill patients
  • Bedbound patients (those who are confined to bed)
  • So poorly they would be harmed if moved

Home visits are not appropriate for:

  • Children, young people or anyone who is mobile - children are portable and can be seen quickly in the surgery
  • Lack of money or transport - this is not a medical responsibility.
  • Lack of childcare or been drinking alcohol and not able to drive - this is not a medical responsibility
  • Bad weather - we are also affected by snow, ice or bad weather.
  • Timed visits between hairdressing and shopping appointment

If you are having chest pain, think you may be having a heart attack or a stroke, please phone 999

If you do require a home visit, please contact Reception before 11 am with a description of your problem.  This helps the Doctor plan their day effectively.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website