Merger Questions & Answers


We are currently contacting eligible patients for the covid vaccine.  Please do not telephone or email the practice about your vaccine as we will contact you.  We need to keep our phone lines free to allow patients access to our services.

Thank you for your understanding 

Flu Vaccination Clinic appointments are now available - see the new page for further information


Extended Hours from 1 October 2018

Please see 'latest news' for further information


The practice offers a Telephone Access appointment for all patients who require an urgent (same day) appointment. 

We are also fortunate in Whitchurch to have a Minor Injuries Unit based at Whitchurch Community Hospital.  The minor injuries nurses can see you for sprains, lacerations, head injury advice, bites etc.  The unit is currently open from 9 am to 5 pm Monday to Friday.


We are pleased to announce that you can  order your repeat medication,book appointments, look at a summary of your medical records, update your personal details ie address, telephone number online. 

To register for this service visit Patient Access or download the NHS App from the App store or Google play



Please remember that you can book your appointment for a review of your repeat prescription drugs up to four weeks in advance.

Please see the bottom of your repeat prescription slip for the date of your next review.

If you attend a chronic disease clinic ie. heart, asthma, diabetes, your medication review will be done at this appointment.



Please see the link on the right hand side of the page with reference to the Whitchurch & District Patient Group



If you wish to feedback on the service you have received at the practice, we have some feedback cards in reception or you may receive a text message following your appointment.

All feedback is used to improve and develop our services further

newpills2.jpgYou can order your repeat prescription in the followings ways:

Prescription Ordering Direct (POD) from 15 March 2018

This is a new and convenient way to order your repeat prescriptions.  Simply phone the POD on 0333 358 3509 between 9 am and 5 pm Monday to Friday.  You will speak to a dedicated person who will have time to answer your prescription queries.  The POD is staffed by dedicated, experienced and fully trained prescription clerks and clinical members of the Medicines Optimisation team at Shropshire CCG.  We are introducing this service to ensure that our patients are receiving the correct quantity of medication in a timely manner to reduce the amount of prescription waste in our area.  Unused prescription medicines are likely to cost the NHS over £1million every year in Shropshire alone.

Your prescription will still be dispensed by your regular pharmacy.  If you have a current arrangement with a pharmacy to deliver your prescription then this will continue.

(please note that Monday & Tuesday are traditionally the busiest days so please be patient or consider calling on an alternative day).

Online Ordering

If you wish to order your medication online - please go to Patient Access to register for this service.  You can also order repeat medication via the NHS App which you can download from the App store or Google play.

Repeat Order Form

In view of Covid-19 restrictions, we are not accepting any paper request forms or handwritten requests.  Please use POD, online access or via email to

We do request 48 hours notice to prepare a repeat prescription.

The receptionists are not able to issue any medication that is not a regular repeat prescription. You must speak to the doctor regarding your request.

In November 2015, the practice went live with EPS2 (electronic prescriptions) - if you have a nominated pharmacy, your prescription will be transmitted electronically to your pharmacy.  This is a secure service and means that you do not have to collect your printed prescription from the surgery.  Please speak to the pharmacy of your choice if you wish to enrol for this service.

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